Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• • lead and opportunity management
• • account and contact management
• • territory management
• • forecasting and sales analytics
• • offline and mobile device access
• • quick access to products, pricing, and quotes

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• • customer segmentation
• • campaign planning and execution
• • data extraction and cleansing
• • analytics and reporting
• • marketing/sales collaboration tools
• • information sharing portals

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• • account and contact management
• • case and interaction management
• • product and contract management
• • knowledge-base management
• • service scheduling
• • workflow across teams and groups
• • service reporting and analytics